Privacy Policy

Last updated: 8/27/25

At Cold Mountain Canine, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, complete forms, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email, emergency contacts, and payment details when you book services.

• Dog Information: Details about your dog’s age, breed, health, training history, and behavior provided through our training questionnaire.

• Website Data: Information automatically collected through cookies and analytics tools, such as browser type, device, IP address, and website usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage training services, scheduling, and communication.

• Personalize training plans to meet your dog’s needs.

• Process payments and maintain records of transactions.

• Improve our website, services, and customer experience.

• Send service updates, reminders, or promotional offers (you may opt out at any time).

3. Information Sharing

We respect your privacy and do not sell or rent your personal information. We may share information only in the following cases:

• With trusted third-party service providers (e.g., payment processors, scheduling platforms).

• When required by law, legal process, or to protect the safety of clients, staff, and animals.

4. Data Protection

We take reasonable measures to safeguard your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission or storage system can be guaranteed 100% secure.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information.

• Request deletion of your personal data, subject to legal or contractual obligations.

• Opt out of receiving promotional communications at any time.

6. Cookies & Online Tracking

Our website may use cookies and similar technologies to improve functionality and analyze usage. You may disable cookies in your browser, but some site features may not function properly.

7. Children’s Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Cold Mountain Canine

Haywood County, NC